SHIPPING + RETURNS
Free standard shipping within Australia
We offer free delivery to any Australian address via the Australia Post Parcel service and/or Sendle.
Australia Post and Sendle deliver to:
PO Box or street addresses, Monday - Friday, excluding public holidays.
We offer delivery to any international address via the Australia Post Parcel service and/or Sendle for any purchase. A standard shipping fee of $25 will be added to the purchase order due to higher shipping fee's and potential customs charges. Australia Post and Sendle deliver to PO Box or street addresses, Monday - Friday, excluding public holidays.
General information during the pandemic
Though we usually send orders within 5 days, orders may take an extra 3-4 days to ship due to disruptions out of our control. Therefore please factor in a few extra days than normal to receive your order.
Please be assured that you will receive an email containing your shipments tracking number within 10 days.
Return and exchange policy
For incorrect size, Wolf + Bear offer a 24 hour change policy from the date that Wolf Bear Collective receives a customers order for full priced online purchases. We do urge you to check all sizing specifications as we are a "make to order" business with the view to not mass produce garments in the hope to reduce our environmental impact and slow down the rapture of "fast fashion". If you do all the rights things and still get the wrong size, think about gifting it onto someone who would truly appreciate it, because together we can do good and lessen land fill!
For a faulty product, Wolf + Bear offer a 14 day refund or exchange policy from the date that the customer receives their order for full priced online purchases.
Products must be unused with all original packaging intact. Wolf + Bear is responsible for return shipping and handling expenses for the least expensive delivery method we offer however the customer still assumes responsibility for the goods until the item/s are received by Wolf + Bear. Please return items using a trackable service as Wolf + Bear will not compensate for products that have been lost in transit.
Products that have been made with any special considerations or requests by the customer can not be refunded or exchanged unless faulty, this does not include change of mind. Any faulty garments will need to be assessed by Wolf Bear Collective for refund or exchange approval.
Refunds will be made via the payment method initially used to make the purchase and will be processed within one week of receipt of the returned item/s.
Please note that we do not offer any exchanges or refunds on sale items.